ISO 20000-1:2011
What is ISO 20000-1:2011?
This Standard helps organizations efficiently deliver quality IT service management systems through a comprehensive process approach.
Elements of ISO 20000-1
Who Needs this Standard?
- Organizations to deliver effectively managed IT services to customers and maintain those standards over time.
- Effectively deliver quality IT service management through a comprehensive process approach.
Why should I carry this Standard ?
It specifies requirements for the service provider to plan, establish, operate, monitor, review, maintain and improve an IT service management system.
How long does it take to get this implemented?
In 6 - 12 Months depending on their size and complexity.
Advantage ISO 20000-1
- Improve Image and creditability.
- The organization can be confident of the effectiveness and scalability of internal processes.
